Fair Fee Promise
Fair fees. Total transparency. No pressure.
Every Queenslander we help deserves to know exactly what they’re paying, what they’re entitled to, and what we are doing on their behalf.
This is our promise to you.
Fair Fees
We believe more of your compensation should stay with you. Here’s how we make sure of that.
- We run your claim on a No Win, No Fee basis.
- We never charge uplift fees, saving you at least 25% compared to what most firms charge.
- We never charge care and consideration fees.
- We fix our charge rates from the start of your claim and they won’t change throughout your matter. No hidden surprises.
- You may request to have the cost of your claim independently assessed by an outside expert, not us.
- You have the right to seek a second opinion on our legal advice at any stage throughout your claim.
- We work hard to maximise the amount of compensation you walk away with.
Total Transparency
You should never feel confused about your claim, your fees, or your options. Here’s what we promise.
- We explain our fees clearly before your claim starts so there are no surprises.
- We keep you updated on the progress of your claim at regular intervals.
- We speak to you in plain English. No legal jargon. Ever.
- We give you transparent advice at every stage of your claim.
- We provide a full cost breakdown before any settlement is signed.
- If you ever feel confused tell us, and we will fix it.
No Pressure
Your claim is yours. The decisions about your future should be yours too. Here’s how we protect that.
- We will never pressure you into accepting a quick settlement or an offer you aren’t comfortable with.
- No settlement is ever accepted without your clear understanding and approval.
- Before any settlement decision, we help you understand what your claim may truly be worth.
THE FAIR FEE REVIEW GUARANTEE
If you ever have any concerns about your fees…
Call us. We will walk through every charge with you, line by line, transparently. Your concern will be reviewed by a Senior Lawyer or our Chief Operating Officer within 5 business days.
No legal speak. Just honest conversation.
OUR COMMITMENT TO
Delivering on our promise
Every day, we commit to:
Earning your trust with every conversation
Being honest and empathetic in our dealings with you
Conducting ourselves professionally and ethically
Keeping you fully informed at every stage
Putting your interests ahead of our own
HOLD US ACCOUNTABLE
If we ever fall short, tell us.
Contact our Client Care Manager. We will review your concern within 5 business days and take action.
Some of our friendly lawyers
Kathryn
MacDonell
Chief Executive Officer
Meet Kathryn
Kathryn MacDonell
Chief Executive Officer
Gillian
McKnight
Senior Associate
Meet Gillian
Gillian McKnight
Senior Associate
Drew
Phillips
Senior Associate
Meet Drew
Drew Phillips
Senior Associate

